Terms & Conditions
A legal disclaimer
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Terms & Conditions
Effective Date: 04/16/2025
Welcome to Anna G Candles ("Company," "we," "our," or "us"). These Terms & Conditions ("Terms") govern your use of our website, www.annagcandles.com (the "Site"), and your relationship with Anna G Candles. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
1. Use of Our Website
You agree to use the Site for lawful purposes only. You are prohibited from violating or attempting to violate the security of the Site or using it for any unlawful, fraudulent, or malicious activities.
2. Intellectual Property
All content on the Site — including text, graphics, logos, images, and product designs — is the property of Anna G Candles and is protected by copyright and other intellectual property laws. You may not use, reproduce, distribute, or create derivative works without our express written permission.
3. Product Information
We strive to display our products and their colors as accurately as possible. However, we cannot guarantee that your device's display will accurately reflect actual product colors or finishes.
All products are hand-poured in small batches. Due to the handmade nature of our products, slight variations may occur.
4. Orders and Payment
By placing an order, you agree that:
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All information you provide is true, accurate, and complete.
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You are authorized to use the payment method provided.
We reserve the right to refuse or cancel any order for any reason, including availability, inaccuracies, or errors in product or pricing information.
5. Shipping and Delivery
We ship to select locations as outlined on our Site. While we strive to ship orders promptly, we are not responsible for delays outside our control. During warmer months, we ship candles with ice packs to minimize the risk of melting, but buyers acknowledge the risk associated with high temperatures.
6. Returns and Exchanges
Due to the nature of our products, we do not accept returns or exchanges unless the item is defective or we made an error. Customers must report any issues within 7 days of receiving the product. Approved returns must be unused and in original packaging.
More information can be found in our Return Policy.
7. Wholesale
We offer wholesale opportunities to qualified retailers. Please refer to our Wholesale Terms for eligibility and application information.
8. Limitation of Liability
Anna G Candles shall not be liable for any damages arising from the use or inability to use the Site or our products, including but not limited to indirect, incidental, punitive, and consequential damages.
9. Privacy Policy
Your use of the Site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your information.
10. Changes to Terms
We reserve the right to modify or update these Terms at any time. Changes will take effect immediately upon posting. Your continued use of the Site constitutes acceptance of the revised Terms.
11. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to its conflict of law principles.
12. Contact Information
For questions about these Terms, please contact us at:
hello@annagcandles.com
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